OrderFromDM

FAQ

Questions, answered.

Everything you need to know before you send your first order link — Free vs Pro, chat channels, payments, and install.

What is Order From DM?

A WooCommerce plugin that turns assisted DM sales into completed orders. You build a personalized order link in WordPress, send it in chat, and the customer finishes in a guided DM-style checkout.

Who is it for?

Stores that sell custom or assisted products through Instagram, WhatsApp, or Messenger — pet tags, jewelry, cakes, gifts, florists, merch, print shops, garage sales, craft fairs / artisan markets, and similar WooCommerce shops.

Do I need ManyChat?

No. ManyChat is optional. Paste the checkout URL into any message or button. ManyChat just makes automations cleaner if you already use it.

How does payment work?

Each link can offer bank transfer (BACS) and/or online methods you already use in WooCommerce — Stripe, PayPal, and Mercado Pago when those gateways are enabled. You choose which methods appear per link.

Are Pro payments refundable?

Pro charges for the current billing period are generally non-refundable. The exception is a verifiable technical failure on our side that materially prevents use for a considerable period — not a brief glitch we fix promptly after you report it. Contact support@rebornlabs.me with evidence and we will review a refund. See the Terms for details. You can cancel future renewals anytime.

What is Free vs Pro?

Free: 5 completed orders with the full checkout experience. Pro: unlimited orders, links, products, and forms on one site for US$9/month or US$79/year while subscribed.

How does Pro billing work?

Pro is a subscription: US$9/month or US$79/year via Lemon Squeezy. Cancel renewals anytime; you keep Pro for the period you already paid.

Where do completed orders go?

Into your normal WooCommerce orders list, including the custom fields and details the customer submitted in the chat-style checkout.

Can customers upload photos or fill custom fields?

Yes. When you create the order link you choose products, quantities, and custom fields (text, options, image uploads, and more) per product. You can also define fields on the WooCommerce product’s OFDM Fields tab — those appear on Order From DM links and on the normal product page for regular cart purchases.

Does it work on mobile?

Yes. The customer UI is built for phones — the same place your DMs already happen — so they never have to dig through a full store catalog.

What do I need to install it?

WordPress + WooCommerce. Download the plugin ZIP, upload/activate it, then open Order From DM in wp-admin to create your first link.

What happens after 5 free orders?

You can still draft links. Publishing more completed checkouts on that domain requires upgrading to Pro.

Can I use Instagram, WhatsApp, and Messenger?

Yes — any channel where you can send a link. The customer opens it in their browser or in-app webview and completes the order.

Is my store data shared with Reborn Labs?

Orders live on your WooCommerce store. Licensing/usage checks for the Free plan may talk to Reborn Labs APIs. See our Privacy Policy for details.

Ready to stop losing sales after the DM?

Start free — upgrade to Pro when orders keep flowing.

Pro from US$9/month · or US$79/year.

Or read the documentation · support@rebornlabs.me